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  • Customer Services and Feedback

    If you would like to enquire about the visa application process or if you have any other general queries, please email
    info@vfs-uk-za.com

    For appeals please see the information on this [website].

    UK Border Agency - Feedback/ Complaints

    UK Border Agency aims to offer a fair and professional service to all customers. We welcome your feedback

    If you have feedback or wish to complain about the standard of service you have received from the UK Border Agency at the British High Commission, please address your comments in writing to �

    Entry Clearance Manager
    Visa Section
    British High Commission
    Pretoria
    PO Box 13611 or 13612
    Hatfield, 0028

    Please provide the following details
    The visa application centre where the application was made
    The full name of the applicant
    The applicant's date of birth
    The type of application
    The date of application
    Any reference number(s)
    Clear description of the complaint/ feedback

    We will investigate all complaints fully and will send you a reply within 20 working days

    VFS - Feedback/ Complaints

    VFS aims to provide efficient visa application services to its customers. If you have a complaint, we would like to know about it as soon as possible. We will acknowledge your complaint and will provide you with a timely and comprehensive response.

    Every VFS UK visa application centre maintains a complaints register and a feedback/ complaints box for the benefit of applicants. The supervisor at the visa application centre shall provide access to the register on demand.

    You may also present your complaint in person at a VFS UK visa application centre.

    Alternatively you can email your complaint to feedback@vfs-uk-za.com

    In your complaint please provide:
    Your name
    Contact details (address/ telephone number/ email address)
    A clear description of your complaint with all details (names, date of application, applicant�s date of birth, type of application, passport number, reference numbers, and other background information as appropriate)

    We will attempt to provide a full reply within 2 working days. If we cannot respond within this timeframe we will advise you when we expect to be able to reply and keep you up to date with the progress.

    Suggestions / Appreciations

    We also welcome your comments and suggestions on the service we provide. They will help us to identify what we do well and what we could do better.

    VFS is keen to hear from you if you have received outstanding service from a particular member of our team and would be delighted to receive your recommendations.

    You canemail your suggestions/ comments to feedback@vfs-uk-za.com.
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