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  • Frequently Asked Questions

    1. What documents are required?
    2. Do I need to submit original documents?
    3. Do I need to show my old passport?
    4. Must I always provide the name of a British Citizen as a sponsor?
    5. Apart from a letter of invitation what other evidence should I bring?
    6. What does a letter of invitation need to say and does it need to be notarised?
    7. Where should sponsors send their invitation letters?
    8. Is it necessary to have a letter from my employers indicating my salary if some or all of my expenses are going to be covered by my sponsor?
    9. Do I have to be interviewed?
    10. For a marriage visa, must the sponsor be present at the interview?
    11. How long will my visit visa be valid for?
    12. How far in advance should I apply?
    13. How long does it take to get a visa?
    14. Can you help me find a job in the UK and obtain a work permit?
    15. Do you issue visas for Commonwealth countries?
    16. Can I get my money back if my application is refused or I withdraw it?
    17. If I am refused a visa, will I know why and can I appeal against the refusal?
    18. If I am refused a visa, when can I re-apply?
    19. How long does the appeal process take?
    20. What happens if I win my appeal?

    1. What documents are required?
      Please see the "Documents Required" page on this website for details of what documents you must submit with your visa application. Failure to submit the required documents may result in your application being refused without an interview being offered.

    2. Do I need to submit original documents?
      Original documents are preferable. The UK Border Agency is willing to consider photocopied or faxed documents, but reserves the right to request originals if the need arises. Please note: Students must always submit the original enrolment letter from their university, college or school in the United Kingdom. Work permit holders must submit their original work permit along with their application. Such letters / permits must not be sent direct to the UK Border Agency, but should be submitted by the applicants with their application.

    3. Do I need to show my old passport?
      It is extremely helpful if you do if your old passport showing previous foreign travel (for example: UK, Schengen, Swiss, USA visas).

    4. Must I always provide the name of a British Citizen as a sponsor?
      No. Anyone present in the United Kingdom, for whatever purpose, can sponsor someone. It is important to name the specific sponsor particularly in the case of family visits. If you are intending to visit a relative then please specify this and submit evidence of their immigration status in the UK (for example, a copy of their passport photograph page and current UK visa).

    5. Apart from a letter of invitation what other evidence should I bring?
      This very much depends upon the type of application which is being submitted. Please see the "Documents Required" section.

    6. What does a letter of invitation need to say and does it need to be notarized?
      There is no set form of words for a letter of invitation. Sponsors should write the invitation in their own words. It should be addressed to the person being invited and must include details of the purpose and duration of the visit and also the relationship between the applicant and the signatory of the letter and the persons inviting the applicant. These letters do not have to be notarized but they must be written in English. Essentially, it should be clear from the invitation why the person is being invited, by whom, for how long and where they will stay.

    7. Where should sponsors send their invitation letters?
      Invitations should be sent direct to the person who is being invited (visa applicant) and they should be submitted with their visa application. Please do not send (or copy) invitation or sponsorship letters to the UK Border Agency. It is extremely difficult, administratively, and very time consuming to hold on to such documents and then link them with applications when they are finally made. Copying or sending such invitations only serves to slow down the application and decision-making process.

    8. Is it necessary to have a letter from my employers indicating my salary if some or all of my expenses are going to be covered by my sponsor?
      Evidence of your circumstances is helpful to satisfy the visa officer that you are in settled employment and also to indicate your financial situation. You should include information with your application whether you are paying for the trip or not.

    9. Do I have to be interviewed?
      Issue or refusal of a visa is based on the assessment of your application by an UK Border Agency visa officer. The visa officer may decide to interview you if they need more information before making a decision on your visa application. In such cases, you will need to visit the UK Border Agency at the British High Commission in Pretoria by prior appointment.

    10. For a marriage visa, must the sponsor be present at the interview?
      No. In most circumstances only the applicant needs to be interviewed. You will be required to submit evidence of the sponsor's residence status in the United Kingdom, freedom to marry and ability to support and accommodate without recourse to public funds (see "Documents Required").

    11. How long will my visit visa be valid for?
      With a visit visa you can usually enter and leave the UK any number of times while it is still valid. The visa officer may occasionally limit a visa so it is valid for only one entry. You cannot stay for longer than 6 months on each visit. Visit visas can be valid for 6 months, 1 year, 2 years, or 5 years. It is recommended to apply for a 6 month visa if you are applying for a UK visa for the first time. Please note: The visa officer may decide to make your visa valid for a shorter time than you have asked for, for example if you are not a regular traveller or have never visited the UK before.

    12. How far in advance should I apply?
      You can apply for a visa 3 months in advance of your intended travel date. Applicants are strongly advised not to make their travel arrangements until they have received their visa.

    13. How long does it take to get a visa?
      Please see the 'Processing Times' page on this website for information on how long your visa application might take.

    14. Can you help me find a job in the UK and obtain a work permit?
      No. Our involvement in the work permit process is limited to dealing only with applications for work permit visas after an applicant has obtained their work permit. For information on work permits please visit the website "www.ukvisas.gov.uk" section and the link to UK Work Permits.

    15. Do you issue visas for Commonwealth countries?
      Yes, the UK Border Agency issues visas for certain Commonwealth countries and other territories such as the Bahamas, Gibraltar and the Cayman Islands. Please visit "www.ukvisas.gov.uk" for complete details of which countries and territories we issue on behalf of.

    16. Can I get my money back if my application is refused or I withdraw it?
      The visa application fee reflects the administrative costs of processing an application and is not refundable if your visa application is refused. If a payment has been made and the application is not submitted or if the applicant refuses to provide biometric details with their application, then we will refund the fee.

    17. If I am refused a visa, will I know why and can I appeal against the refusal?
      If you are refused, you will receive a written notice from the visa officer detailing the reasons why you have been refused. The right of appeal against refusal only exists for certain categories and the visa officer will inform you at the time of refusal whether you have the right to appeal. Please see the 'Appeals' page on this website to find out more about the appeals process.

    18. If I am refused a visa, when can I re-apply?
      You can re-apply at any time. You should be aware, that if there has been no significant change in your circumstances since the last refusal, or if you are unable to address the points of refusal as written on the refusal notice, you might be refused again. A previous refusal will not though, in itself, mean that any subsequent application will be refused automatically. If your application has been refused because you have provided false information, documents or passports in support of your visa application, all future applications will be refused for up to 10 years.

    19. How long does the appeals process take?
      The UK Border Agency has no control over when your appeal will be heard. It can take some time and depends on a number of things. This can include the type of case (visitor, settlement) and whether you have asked for the case to be heard orally, so your sponsor can give evidence. Visitor appeals are usually heard within 6 months of being lodged; for other categories, including settlement, it can take up to 9 months.

    20. What happens if I win my appeal?
      Your determination will be sent from the Asylum and Immigration Tribunal to the UK Border Agency in the United Kingdom, who then send it to South Africa. It can take several weeks before this arrives with the visa officer at Pretoria. You should allow at least 6 weeks from the date, you or your representative, received your appeal determination before you contact the UK Border Agency at Pretoria. The UK Border Agency cannot process your visa application until we get our copy of your determination from official sources. For more information and for contact details please see the 'Appeals' page on this website.
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