Customer Services and Feedback
If you would like to enquire about the visa application process
or if you have any other general queries, please email
info@vfs-uk-za.com
For appeals please see the information on this
website.
UK Border Agency - Feedback/ Complaints
UK Border Agency aims to offer a fair and professional service
to all customers. We welcome your feedback.
If you have feedback or wish to complain about the standard
of service you have received from the UK Border Agency at the
British High Commission, please address your comments in writing
to:
Entry Clearance Manager
Liberty Life Place
Block B
256 Glynn Street
Pretoria 0028
South Africa
Please provide the following details
| • |
The visa application centre where the application was
made |
| • |
The full name of the applicant |
| • |
The applicant's date of birth |
| • |
The type of application |
| • |
The date of application |
| • |
Any reference number(s) |
| • |
Clear description of the complaint/ feedback |
We will investigate all complaints fully and will send you
a reply within 20 working days
VFS - Feedback/ Complaints
VFS aims to provide efficient visa application services to
its customers. If you have a complaint, we would like to know
about it as soon as possible. We will acknowledge your complaint
and will provide you with a timely and comprehensive response
.
Every VFS UK visa application centre maintains a complaints
register and a feedback/ complaints box for the benefit of applicants.
The supervisor at the visa application centre will provide access
to the register on demand.
You may also present your complaint in person at a UK visa
application centre.
Alternatively you can email your complaint to feedback@vfs-uk-za.com
In your complaint please provide:
| • |
Your name |
| • |
Contact details (address/ telephone number/ email address) |
| • |
A clear description of your complaint with all details
(names, date of application, applicant’s date of birth,
type of application, passport number, reference numbers,
and other background information as appropriate) |
We will attempt to provide a full reply within 2 working days.
If we cannot respond within this timeframe we will advise you
when we expect to be able to reply and keep you up to date with
the progress.
Suggestions/ Appreciations
We also welcome your comments and suggestions on the service
we provide. They will help us to identify what we do well and
what we could do better.
VFS is keen to hear from you if you have received outstanding
service from a particular member of our team and would be delighted
to receive your recommendations.
You can email your suggestions/ comments to feedback@vfs-uk-za.com
